The national bank of the island nation – the Bank of Maldives (BML) – has revealed their plans of further introducing more technological equipment and embrace such innovation in a bid to maximize customer satisfaction.
The bank envisions embracing the latest in technology for the banking sector and thus utilizing them will significantly improve the services provided from BML.
The bank’s CEO and Managing Director Mr Tim Sawyer while addressing the press and attendees at a ceremony held at Hotel Jen on Monday morning, pressed on these points.
BML’s Monday ceremony was to announce and reveal their financial performance for the third quarter of the current year. The bank continued its strong fiscal performance trend, with a Profit before Tax of MVR307 million.
Mr Sawyer highlighted on the importance of implementing technological innovations and advancements into the banking sector to maximize customer comfort while rendering various services. He also added that the banking sector has witnessed significant transformation, growth and a shift in the dynamics of procedures with the rise of technology.
The national bank’s frontman assured BML’s plans on focusing their investments on procuring the latest in the banking technology has to offer. He adds such decisions have become approved in a bid to increase ease for customers and improve the satisfactory level of the growing customer base.
Furthermore, Mr Sawyer had also revealed with the utilization of Self-Service Banking services and payment gateways the e-commerce segment will be given the much-deserved boost.
The bank has expanded their service horizon with inception of several online services, with mobile wallet and international money transfer services in process while services are rendered with the aid of social media platforms.