Ooredoo Maldives has showcased its groundbreaking AI-powered eKYC (Electronic Know Your Customer) solution, setting a new benchmark for secure, instant, and fully automated digital onboarding in the Maldives. The new system, now live across Ooredoo’s digital SIM activation channels, delivers industry-leading speeds and fraud-resistant identity verification designed for the future of digital services.
The system captures ID information, performs liveness checks, matches facial identity, and auto-approves SIM provisioning creating a seamless customer experience unlike anything previously available in the local market.
What Customers Will Experience
• Fast onboarding: From 60 seconds down to 10 seconds
• Instant SIM activation: Over 90% of registrations now get approved automatically
• Less fraud: The system can detect fake IDs and digitally altered photos
• Easy and convenient: No forms, no typing, no queues — do it all from your phone
Strengthening Trust, Security, and Efficiency
The AI-driven system applies a multi-layered verification pipeline:
1. Camera-based ID and selfie capture
2. AI OCR extraction and field validation
3. Advanced liveness and anti-spoofing checks
4. Face-to-ID matching and database verification
5. Instant SIM activation upon confidence threshold approval
With the entire process completing in under 10 seconds, customers can enjoy a completely digital, paperless, and frictionless onboarding experience.
“As a leading tourist destination, the Maldives must offer more than natural beauty. We must offer world-class digital experiences. Providing fast, reliable connectivity and smart digital solutions to every visitor and every local is crucial to our mission.” Khalid Al- Hamadi, CEO & MD, Ooredoo Maldives
Ooredoo Maldives continues to lead the nation’s digital transformation journey, delivering innovative technologies that enhance customer experience, strengthen security, and support the growth of the digital economy. With every step forward, we are helping shape and build a truly Digital Maldives.
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