Bank of Maldives (BML) CEO and Managing Director on Sunday, 24 October, affirmed on the bank’s progress during the third quarter of 2021.
Furthermore, Mr. Sawyer has mentioned on the enhancements made in the customer service experience through new digital initiatives.
Speaking about the enhancements, Mr. Sawyer said “digitalization remains a priority for us. With customers at the heart of everything we do, our strategy is to continue to focus on delivering our digital roadmap to make banking better.”
Mr. Sawyer had also highlighted on the recent developments made by the bank which includes upgrading the Contact Center as well as the launch of online services such as the digital PIN, online card services and instant internet banking registration.
“Our service levels and customer experience measures have already seen significant improvements. We have committed to do more and to do better. We will deliver on this commitment,” Mr. Sawyer commented.
Moreover, the bank’s operating profit in the review quarter reached to MVR1.03 billion which is up by 108% compared to the previous quarter.