Bank of Maldives (BML) has appointed Moosa Nimal as the bank’s Head of Customer Service, a newly created position.
Prior to the appointment, Nimal served as the national bank's Manager Customer Experience. Nimal is also the President of United BML, the bank’s employees’ club.
Commenting on the appointment, Andrew Healy said that the bank is aware that its customer service levels need to improve. “Nimal will be working with all relevant parts of the bank to tackle the issues that can cause delays and frustrate our customers,” said Andrew Healy.
BML has recently announced a number of plans to improve service levels, including the roll out of a new branch model, increasing the number of staff serving customers and the appointment of dedicated relationship managers for business customers. The bank also announced plans to open a centre for bulk cash handling and to introduce more than 20 new ATMs with deposit-taking as well as cash capability.