Bank of Maldives (BML) has announced the appointment of Ms. Gulnaz Mahir as its Director of Customer Service.
Gulnaz joins the Bank with over 13 years’ experience in the field of customer experience management, digital transformation, and revenue management. Recently she held the position of Head of Customer Care at Ooredoo Maldives.
Gulnaz holds a Master’s degree in Economics and Finance from the University of Bristol, UK.
“I am delighted to welcome Gulnaz to the Bank as we drive forward with our strategic focus on enhancing customer experience. The newly created position of Customer Service Director reflects the commitment of the Bank to improve service standards; and with her strength and experience in the field, I am confident Gulnaz will make a positive contribution to the Bank” Tim Sawyer, CEO and Managing Director of Bank of Maldives said.
Bank of Maldives is the largest bank and one of the largest employers in the Maldives, with 99% of the bank’s staff base being proud Maldivians.