Bank of Maldives (BML) has announced the appointment of Ms. Laura Jamieson as its Director of Operations.
According to BML, Laura brings over 30 years of experience in retail financial services and is an industry specialist in customer experience, operations, and business transformation.
During her extensive career, Laura has held senior management positions in financial services including the Head of Customer Experience Improvement and Head of Operational Excellence for Barclays Bank’s retail and business division in the UK.
She was also the Director of Business Operations at Ivobank Ltd, and Head of Operations and Continuous Improvement at Santander, UK.
“Laura’s expertise will help us transform and strengthen our operational processes to ensure we meet and improve on the service standards that are expected by our customers. I wish Laura every success as she joins the team.” Commenting on the appointment, BML CEO and Managing Director Tim Sawyer revealed in a statement.
BML is the largest bank and one of the largest employers in the Maldives and the Bank holds regular events to honor its top-performing staff and to recognize their loyal service.